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Enormous changes have occurred in the field of technology writing in the last 20 years, particularly with how technology content is researched, and how it is produced and delivered. As a result, more organizations are developing integrated technology communications to effectively manage the information that must be communicated. They also build a content management strategy that encompasses delivery of technology, marketing and promotion, internal and other communications messages between the organization and its customers, suppliers, investors and employees. The Society for Technology Communication (STC) offers this definition of technology writing: "the process of gathering information from experts and presenting it to an audience in a clear, easily understandable form." Here are the main characteristics of technology writing: 1) Purpose: Getting something done within an organization (completing a project, persuading a customer, pleasing your boss, etc.) 2) Your knowledge of topic: Usually greater than that of the reader. 3) Audience: Often several people, with differing technology backgrounds. 4) Criteria for Evaluation: Clear and simple organization of ideas, in a format that meets the needs of busy readers. 5) Statistical and graphic support: Frequently used to explain existing conditions and to present alternative courses of action. To say further, the essential characteristic of technology writing is the effort of the author to convey one meaning and only one meaning in what he/she says.
There are three different categories of technology writing: End-user documentation, traditional technology writing, and technological marketing communications: 1) End-user documentation is used for electronics and other consumer products. The goal of end-user documentation is to help a novice understand how to use technology items. User manuals for computer hardware, software, televisions, cellular phones, and other consumer electronics are examples of end-user documentation. Patient information booklets and product inserts for in-home medical devices, such as a pregnancy test or diabetic glucometer, are also end-user documentation. Since the readers of these documents vary in abilities and educational backgrounds, end-user documents should be written using terms the general public understands. After all, if you buy a new gadget, but don't understand how to use it, the item is worthless to you. For this reason, the writer of end-user documents doesn't have to be an expert in a specific field of technology; the writer must just be able to write instructions in an easy-to-understand manner in order for the consumer to use the product effectively. The online technical writers must learn how to use a product. The writer then accurately explains the product through end-user documentation. The writer must anticipate questions and problems that the user might have and then present solutions. The end-user documentation writer does not need to be a technology expert. 2) Traditional technology writing is material produced for a mostly technology audience. Examples of this category include appliance repair manuals, programmer guides, medical research papers, engineering specifications, and white papers. Let us give you an example. Your water gun is so amazing that you have recently landed a contract with Tarmart to sell your water guns in their stores. The new contract requires a large quantity of water guns to be produced, which means you no longer can make them yourself. You must use your expertise to create a technology diagram to send to the new manufacturer of your toy explaining exactly what you want the water gun to look like and how it should function. This diagram is an example of a traditional technology document. Traditional technology documents are informative or instructional documents that are developed and written for an audience already familiar with a specific technology area. Since the toy manufacturer making your water guns are experts in their fields, the writer may include language and content that an audience of experts understands. Examples of other traditional technology documents include programmer guides, repair manuals, medical reports, research papers, reviews, schematics and memos. Writers of these types of documents should be technology experts in the field for which they are creating the document. Although the documents are written from one expert for another, the language of the document must still be clear and concise in order for the recipient to understand what the writer desires. After all, you'd hate for your water gun diagram to be confusing and end up with 5,000 water guns that leak. Most traditional technology writers must have a technology background appropriate for the document. For example, a traditional technology writer might also be a licensed building code inspector, computer programmer, pharmacist, engineer, or Chartered Accountant. The online technical writers professional designation adds credibility to the publication and may be a legal requirement. 3) Technological marketing communications, called Marcom, are tied to advertising, product promotion, and marketing. Examples of Marcom include promotional brochures, press releases, advertisements, and catalogs. Marcom was traditionally a print medium but has mostly evolved into CD-ROM and Web copy. 4) In addition to the three main categories, technology writing is also used for specialized projects, such as IRS documents or government grant proposals. It is used by technology companies, banks, governments, educational institutions, medical establishments, and many private companies.
“Technology” comes from the Greek techne, which simply means “skill”. Every profession has its own specialized forms of writing. Technology writing is the presentation of information that helps the reader solves a particular problem. The goal of technology writing is to enable readers to use a technology or understand a process or concept. The goal of technology writing is to give the reader a better understanding of the subject being written about in clear and concise terms. The writing style in technology writing is more prescriptive than in creative writing. In technology writing we are not so much concerned about entertaining the audience as we are about conveying specific information to our readers in a concise and precise manner. Not all writing requires a creative touch. While most readers like to be entertained while reading, sometimes just a simple straightforward explanation is needed instead. When those situations are called upon, whether it is for a user manual or a product description for example, technology writers are used. Instead of trying to be creative, technology writing is more about understanding. Technology writing should not be written to entertain readers. According to the Bureau of Labor Statistics, technology writers, also called technology communicators, prepare instruction manuals, journal articles and other supporting documents to communicate complex and technology information more easily. They also develop, gather and disseminate technology information among customers, designers, and manufacturers. "Although online technical writers work in a variety of industries, they are concentrated in the computer and engineering industries," the Bureau of Labor writes in their Occupational Outlook Handbook. Technology communicators write, design, and/or edit proposals, manuals, web pages, lab reports, newsletters, and many other kinds of professional documents. Other examples of technology writing include assembly guides, user guides, scientific papers, medical research, brochures, employee and student handbooks and white papers. Because the subject matter is more important than the writer's voice, technology writing style uses an objective, not a subjective, tone. The writing style is direct and utilitarian, emphasizing exactness and clarity rather than elegance or allusiveness. A technology writer uses figurative language only when a figure of speech would facilitate understanding. Good technology writers are also good teachers, who have an excellent eye for detail. They excel at explaining difficult concepts for readers who will have no time to read twice. "They know punctuation, syntax, and style, and they can explain these rules to authors who need to know why their drafts need to be changed." Although they typically work on their own for much of the time, they also know how to coordinate the collaborative work of graphic artists, programmers, marketers, printers, webmasters, and the various “subject matter experts” (SMEs), who know all the answers but have never bothered to write them down anywhere. While technology writers need to have good computer skills, they do not necessarily have to write about computers all their lives. Police officers, lawyers and social workers all write specialized reports, and someone has to learn, perform, critique, and teach each one. Every major politician hires staff members to design, administer, and analyze surveys --- and to write the secret reports that get leaked to reporters. Somebody has to design tax forms and the accompanying instruction books, assembly instructions for toys, and scripts for product demonstrations or multimedia presentations. For a large project, a technology writer may work with a graphic designer, an interface designer, several computer programmers, and a staff of freelance writers to design a huge web site. For a small project, or for a small company, the tech writer may be expected to do all of the above, all alone. The first rule of technology writing is “know your audience.” Writers who know their audiences well are in a position to suggest and implement solutions to problems that nobody else identifies. Whenever one group of people has specialized knowledge that another group does not share, the technology writer serves as a go-between. But technology writers are not just translators, accepting wisdom from experts and passing it on unquestioningly; they also are in the business of generating truth, by choosing what gets written, and for whom, with the full knowledge that later readers will depend on the accuracy of what has been written.
These are the several keys for successful technology writing, including: 1) First things first: Other forms of academic or creative writing sometimes suggest a creative lead-in, but technology writing requires you to get straight to the point --- put your purpose first. 2) Know your reader: Consider the audience and their needs. Think about who will read the document. What prior knowledge do they have about the topic? Design the document with the audience in mind. 3) Order is important: Think carefully about a logical way to organize the information. A clear sequence means the reader can follow the directions easily. Once the best order is determined, break up the writing into chunks or sections. Headings and subheadings will help readers grasp the main concepts. Lists can also beec helpful. 4) Provide visual assistance: Visual aids assist and engage readers. An idea that takes many words to explain might be easily transmitted with an illustration (graph, picture, chart). White space will help readers take a mental break to digest the information. Other tips for technology writing include avoiding jargon, always defining things that may be unfamiliar to readers, using words efficiently, putting the most important information first and have an active voice by using strong verbs.
Do note that the tips provided in the above paragraphs in this section are offered only as a guideline and would vary based on the requirement of the project. However even with these instructive steps it is not possible for most people to write good technical seminar papers, technical analysis papers, technical copywriting and so on like how our expert research writers do. This is why you need the help of our company. So why wait? Read below for more details.
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